Why Your Small Business Needs A Virtual Receptionist

So, you run a small business. If you are like the other small business owners that we work with, you feel that there just are not enough hours in the day. Between managing your business, managing employees, answering the phone, and actually doing your job, the time runs out quickly. In the past, this would be at the point that it would be time to bring in a receptionist to help take some of the stress off of you. But is that still the best way to go?

With our ever changing world of technology, you now have options. Instead of paying a receptionist to sit at a desk in your office, waiting for the phone to ring, you can hire a company like ours to be your virtual receptionist. So what is a virtual receptionist, and why do you need one?

A virtual receptionist is exactly like a regular receptionist, only they do not sit in your office, cost you a full salary (and benefits, workers’ comp, etc.), or require you to add an extra phone line or an expensive phone system.

Be Available 24/7/365:
At PCNAnswers, our operators are available to answer your calls 24 hours a day, 7 days a week, 365 days a year with our 24 hour answering service. Whenever a customer calls, they will reach a friendly and professional voice who follows the script that you provide and then promptly either connects you to the caller or texts or emails you your message. Whether you need us to answer frequently asked questions, give directions, schedule appointments, or handle your common customer service issues, we can help – and for a whole lot less than a receptionist would cost.

Call Forwarding:
Just like with a real receptionist, we are able to forward calls to you or your staff when it is appropriate. You will let us know who is on call, give us reasons for that person to be connected with a caller, and then we handle the rest. If it is an issue that we can take care of, we will without disturbing you (you will get a notification of the call so you know what calls we have taken). If the call requires either you or a staff member, we will call your number, let you know that you have a call that needs your attention, and then connect you.

You Set The Script:
The best part about having us as your virtual receptionist is that you get to choose how we answer. No having to train your receptionist on how to answer the phone professionally (we take our training very seriously, and our operators are the best in the business). You simply write out a script for us (we are happy to assist you with this!) and when we answer the phone for you, your script and all of the information that you have given us about your company will pop up on our computer screen. We will follow the script exactly and we will handle all calls just the way you want them handled. Our most important job is to be your representative to your customers. We will do that exactly like you set out in your instructions.

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